Frequently Asked Questions

Our office is open Monday through Friday. As our daily schedule is subject to change, please call to confirm office hours.

Since access may be limited pending office visit availability. Our goal is to be sure to have adequate access to existing patients therefore we are not accepting new patients at this time.

What to Expect

We hope to have a comfortable environment that is easy to access and with appointments available daily or next day if appropriate. 

To make an appointment please call our office. To ensure the best use of time, for both our physicians and patients, all of our office visits are by appointment only. We ask that you arrive at our office 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.

Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

Please refer to our Insurance page to review Advocare's list of accepted insurance providers.

We have a physician on call 24 hours a day, please call our office. This is for emergency purposes only. Refill of medications and referrals will not get handled after hours.

IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

For non-urgent referrals: when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, then call our office within five business days of your appointment. Your referral will be available within 72 hours. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically.

For urgent referrals: when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.

You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are reviewed and addressed by the physician that ordered them.

Please call our office and speak with the medical receptionist for refills. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Prescription refills for controlled substances such as pain medications are refilled Monday through Friday only.